Customer Service

Payment Options

When ordering online we accept the following forms of payment

  • Paypal
  • VISA credit and debit
  • Mastercard
  • Maestro
  • Klarna (UK Residents only - terms and conditions apply)

Customers can also pay by bank transfer on request.  For international customers payments by IBAN and SWIFT are accepted.

For your security all card payments are processed by SagePay, a specialist payments provider who are PCI compliant and recommended by the major banks. You may be asked for 3D secure authorisation if your issuing bank offers it.  

In some instances we will ask for photographic identification to accompany a purchase.  This is if we cannot do the necessary fraud checks with the information provided.  Please understand this is to protect you from fraudulent transactions and any information is provided in strict confidence.

All payments are processed in GBP, any orders placed in other currencies are charged in GBP with an exchange rate calculated by your issuing bank - while exchange rates listed on our site are correct 99% of the time, however sometimes there will be a slight variation. If you are ordering from outside the UK you may be liable for additional international bank fees, if in doubt check with your issuing bank.