Payment & Finance
When ordering online we accept the following forms of payment
- VISA credit and debit
- Finance (UK Residents only - terms and conditions apply)
For your security all card payments are processed by SagePay, a specialist payments provider who are PCI compliant and recommended by the major banks. You may be asked for 3D secure authorisation if your issuing bank offers it.
In some instances we will ask for photographic identification to accompany a purchase. This is if we cannot do the necessary fraud checks with the information provided. Please understand this is to protect you from fraudulent transactions and any information is provided in strict confidence.
All payments are processed in GBP, any orders placed in other currencies are charged in GBP with an exchange rate calculated by your issuing bank - while exchange rates listed on our site are correct 99% of the time, however sometimes there will be a slight variation. If you are ordering from outside the UK you may be liable for additional international bank fees, if in doubt check with your issuing bank.
Will my card be debited when I place my order?
This article concerns card payments through the website only, for information on finance payments, see above.
When you place an order via the website, card authorisation is taken immediately. This means funds are ring fenced from your account and your balance will be less the sum of the total order value.
From authorisation there are two options open to any business. To immediately debit the funds or to delay until goods are shipped. The method cannot be altered on a case by case basis and we debit funds on placing an order. The simple reason is because some goods are special ordered and by the time they are ready for dispatch the bank authorisation will have elapsed. We would then need to contact you again for payment and in the meantime you may have allocated the funds for other purposes.
None of this affects your statutory rights or ability to obtain a full refund. We consider consumer rights in all our dealings and apply all the common sense we possess! If you have any concerns then get in touch.