Returns & Refunds

UK Returns Policy

You can find your returns form on the back of the delivery note that was included with your order. Click here if you need a fresh one!
If you cannot download it directly from the link, right click the link and click 'save target as' and download it to your computer.

UK orders of a value higher than £50 can be returned via Collect+, free of charge. A free returns label is included in your parcel.

UK orders of a value below £50 can be returned to us via a courier of your choosing. The customer is responsible for the cost of returning the parcel. We can recommend using CollectPlus, who will get your parcel back to us at a fixed rate of £4.49. A returns label can easily be purchased and printed from our CollectPlus page: www.collectplus.co.uk/urbanrider . 

 Urban Rider Collect Plus logo

Your obligations:

  • We accept returns up to 28 calendar days after receipt of goods.
  • Returned goods must be accompanied by a completed returns form.
  • Returned goods must be unused & supplied with their original packaging. any items returned without packaging may be liable for an administration charge. Customers are responsilble for ensuring returns arrive in good condition.
  • We cannot accept returns of items that have been personalised e.g. special order Davida helmets.
  • Goods must be returned with relevant promotional/free gifts.
  • Electrical goods must be returned in unopened packaging otherwise we are unable to accept returns on them
  • Urban Rider reserves the right to refuse the return or refund of goods deemed to have been purchased for anything other than private use.  This includes agencies, individuals and companies using the Urban Rider ecommerce platform and returns process to procure goods for commercial purposes.  Goods shall be made available for collection and return to the original pruchasing party.

 

Our obligations:

  • There are no restocking fees or repeat shipping charges (for orders over £50) on UK returns and exchanges.
  • We usually process refunds or exchanges within 2 working days of receiving the returned goods.
  • REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.
  • EXCHANGE - We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive a text notification from the courier.

 

International Returns Policy

You can find your returns form on the back of the delivery note that was included with your order. Click here if you need a fresh one!
If you cannot download it directly from the link, right click the link and click 'save target as' and download it to your computer.

Returning goods to us:

  • We accept returns up to 28 calendar days after receipt of goods.
  • You are responsible for paying shipping back to us.
  • If the goods are shipped internationally, you will be charged shipping again if you want to exchange the item.
  • Returned goods must be accompanied by a completed returns form.
  • Returned goods must be unused & supplied with their original packaging.
  • We cannot accept returns of items that have been personalised e.g. special order Davida helmets.
  • Goods must be returned with relevant promotional/free gifts.
  • Electrical goods must be returned in unopened packaging otherwise we are unable to accept returns on them.
  • You must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document you are also required to submit (CN22 and/ or CN23) AND on the outside of the packaging. IT IS NOT SUFFICIENT TO SIMPLY SEND THE GOODS TO 'URBAN RIDER RETURNS' - Customs will need proper supporting documents to justify not charging taxes upon the goods re-entering the UK. Failure to do this will result in unnecessary import taxes and VAT being charged. Either the parcel will be refused by us and returned to you by the carrier or we will be obliged to pay the carrier on your behalf, which will be deducted from any funds returned to you.
  • Please DO NOT ship back by Fedex, this results in extra customs charges, even as a return. Your parcel will be returned to you.

On receiving your order back:

  • There are no restocking fees or repeat shipping charges (for orders over £50) on UK returns and exchanges.
  • We usually process refunds or exchanges within 2 working days of receiving the returned goods.
  • REFUND - The funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used.
  • EXCHANGE - We will dispatch the required replacement item(s) within the time frame specified for the product(s) as displayed on our website. Once dispatched you will receive a text notification from the courier.